Lloyds Banking Group has revealed it has set aside another £600m provision for mis-selling of payment protection insurance (PPI).
The announcement comes as it released its half-year results, which showed an underlying profit rise of 32% to £3.8bn.
The bank, which is 25% owned by the UK taxpayer, said it had "substantially improved" its performance in the six months to the end of June.
Lloyds has now set aside £10.4bn for PPI mis-selling, with an estimated £2bn of the figure for administrative costs.
The bank now expects expects a slow down in complaints in the future.
Chief executive Antonio Horta-Osorio said: "We continued to successfully execute our strategy, further enhancing our leading cost position and low cost of equity, by investing in the products and services our customers need and further strengthening and de-risking our balance sheet, reducing costs and increasing efficiency."
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