More than one thousand Natwest and RBS branches are opening early on Wednesday to help customers resolve outstanding issues with their accounts after Monday's technical glitch.
All of the high street banks' systems went down for three hours on one of the busiest shopping days of the year, 'Cyber Monday', but while the IT issue was apparently fixed there have been knock-on effects of the outage for customers to contend with.
Some complained of accounts being closed, late payments leaving them overdrawn and problems logging on to online banking services.
The banking group said its 15.7 million customers should visit their local branch or contact one of its helplines if they were still experiencing problems with their accounts caused by the resulting backlog of transactions from Monday evening's failure - the third such problem to face the RBS group in 18 months.
Ross McEwan has promised more investment in the group's IT systems The group promised anyone left out of pocket would be compensated and there would be further investment in its technical systems to help prevent more disruption in future.
The group chief executive Ross McEwan described the latest glitch as "unacceptable" and added: "For decades, RBS failed to invest properly in its systems.
"We need to put our customers' needs at the centre of all we do. It will take time, but we are investing heavily in building IT systems our customers can rely on.
"I'm sorry for the inconvenience we caused our customers. We know we have to do better.
"I will be outlining plans in the New Year for making RBS the bank that our customers and the UK need it to be.
"This will include an outline of where we intend to invest for the future."
The bank is still investigating the cause of the glitch, which struck at around 6.30pm.
RBS, which also owns the Natwest and Ulster Bank brands, insisted the problems were "completely unrelated" to high transaction volumes on 'Cyber Monday' and it is understood that hacking has been ruled out also.
RBS and NatWest came under fire in March after a "hardware fault" meant customers were unable to use their online accounts or withdraw cash for several hours.
A major computer issue in June last year saw payments go awry, wages appear to go missing and home purchases and holidays interrupted for several weeks, costing the group £175m in compensation.
Trade union Unite, which represents RBS staff, called on Tuesday for the bank to halt its cost-cutting programme, which has seen thousands of jobs axed and IT functions sent abroad, in the wake of the IT problems.
National officer Dominic Hook said: "It is unacceptable that the bank's customers are once again facing inconvenience. Unite has grave concerns that staffing challenges are exacerbating the problems facing the bank
Anda sedang membaca artikel tentang
RBS And Natwest Glitch: Branches To Open Early
Dengan url
http://raskindollar.blogspot.com/2013/12/rbs-and-natwest-glitch-branches-to-open.html
Anda boleh menyebar luaskannya atau mengcopy paste-nya
RBS And Natwest Glitch: Branches To Open Early
namun jangan lupa untuk meletakkan link
RBS And Natwest Glitch: Branches To Open Early
sebagai sumbernya
0 komentar:
Posting Komentar