Morrisons says subdued consumer confidence and its low exposure to online and convenience shopping is to blame for falling sales.
Like for like sales including fuel in the third quarter - a measure charting the performance of continuing operations - plunged 3%.
But Morrisons said its fledgling M local convenience stores had helped total sales grow 0.1% over the period.
The supermarket chain has previously admitted its late entry into the convenience market would hurt sales growth while it is yet to get its online food offering on the road.
It confirmed such deliveries would begin, as planned, in January but cover only Warwickshire initially, then Yorkshire followed by 50% of UK households by the end of 2014, including London.
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